FAQ's

1. How can I place a personalized order?

Placing a custom order is easy! Simply browse through our listings and choose the customizable item that best suits your preferences. Once you’ve selected a listing, you’ll find options to personalize it with colors, sizes, and other details.

After making your selections, add the item to your cart. When you finish shopping, use the message box at checkout to provide the information required to personalize the item. If you have specific requests or unique ideas, you can also reach out to us directly through our chat system or email us at info@onehappystop.com to discuss a fully bespoke design. We’re here to make your wedding day even more special with a personalized touch!

 

2. How long does it take to process and ship orders?

At OneHappyStop, we strive to process and ship your orders promptly to ensure a smooth shopping experience. Due to the high volume of orders and to expedite the shipping process, we are unable to make adjustments or changes once an order is placed. Please review your order carefully before completing the purchase to ensure accuracy.

We typically process and ship orders within 1-2 business days (excluding holidays).

If your order hasn't shipped within the specified timeframe, please check your email for any missing order information.
It's important to note that if your order includes an item with missing information, the entire order will be shipped in full as soon as All items are ready for dispatch.

For any questions or concerns, feel free to reach out to us via chat or at info@onehappystop.com. We appreciate your understanding.

3. What currency are your prices in?

All our prices are in U.S. Dollars (USD).

4. Can I track my order?

Absolutely! Once your order has been shipped, you will receive a shipping confirmation email with a tracking link. Please allow a few days for the tracking information to become active. This link will allow you to monitor the progress of your package and stay updated on its delivery status.

5. Do you offer free shipping?

Yes, we offer free shipping on all orders within the USA that are $60 or more.
For orders under $60, customer pays for shipping, and the shipping cost is calculated at checkout.

For international orders, shipping is always paid by customer. Please note that international orders are not eligible for free shipping. Additionally the customer is responsible for any customs, duties, taxes, and any other fees that may be incurred during shipping.

6. Do you offer international shipping?

Yes, we do offer international shipping to bring our products to customers worldwide! However, please note that once the package leaves USA, we cannot be held responsible for any lost items during transit. Additionally, buyers are responsible for any shipping, import duties or customs fees that may apply in their respective countries. Free shipping discounts do not qualify for international orders. We appreciate your understanding and interest in our products.

7. Where do you ship from?

We ship all our products from Delray Beach, Florida, USA.

8. When will my order arrive?

For more precise information regarding the arrival of your package, please refer to the tracking number provided in your shipping confirmation email. It may take a few days for the tracking information to register and provide up-to-date details on your shipment. Thank you for your patience and understanding.

9. The tracking says my order arrived but I haven't received anything

If your tracking number indicates that your package has been delivered, but you haven't received it, we recommend taking the following steps:

* Verify the shipping address on your order is correct.
* Check for an attempted delivery notice slip.
* Double-check your area, including any hidden spaces where the package might be stored.
* Inquire with your neighbors or anyone in your residence to see if they accepted the package.
* Allow an additional 1-2 days, as, in rare instances, orders may be marked as delivered before actually arriving.

Please note that OneHappyStop is not responsible for lost or stolen packages once tracking shows delivered.

10. What is your return policy?

For eligible returns within the USA, a return shipping label will be provided for a fee of $7.95 USD. Returns can be initiated within 30 days. If you choose an exchange or store credit, a complimentary return label will be supplied. Please note that we do not accept international returns. Any additional shipping costs and fees for returning your package are the responsibility of the customer. All shipping charges from your original order are non-refundable, with no exceptions.

All original packaging, including branded materials like gift boxes, pouches, tags, and earring cards, must be included with your return. Please pack with care. We reserve the right to refuse returns on items that have been worn, stained, or altered in any way.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returned items must meet the following criteria:

* Unworn, unused, and in new condition
* In their original packaging
* Sale or personalized items and accessories are deemed FINAL SALE
* Accompanied by the original packing list

Promotional discounts are subject to the final sale items. Before making a purchase, please review return policies page for more info.

11. Can I cancel or edit my order once it has been placed?

Once your order is placed, we are unable to make edits or cancellations. This includes modifications to items, quantities, shipping methods, and payment methods.
If you accidentally entered an incorrect address during checkout, please contact our Customer Support Team immediately after placing the order.

If your request is within our business hours, we may be able to assist you before your order is processed. It's important to note that our ability to make address changes is limited, and reaching out does not guarantee we can accommodate the request. We strongly recommend double-checking your shipping details before finalizing your order.

12. What should I do if I received a damaged/incorrect item?

We understand how disappointing it can be to receive a damaged item. Despite our careful inspection and secure packaging, occasional damages or defects can occur during shipment.
If you find yourself in this unfortunate situation, please reach out to us immediately through our chat system or contact us at info@onehappystop.com with your order number and photos of the damage. Our team will promptly assess the issue and guide you on the best course of action to rectify it.

Please be aware that we are unable to accept damage claims beyond 30 days from the date you received your order. Additionally, damages resulting from wear and tear or mishandling of the item fall outside the scope of our policy.
We appreciate your understanding and are committed to ensuring you have a positive experience with our products.

13. How can I stay updated on new products and promotions?

Staying updated on our latest products and promotions is easy! You can subscribe to our newsletter to receive regular updates directly to your inbox. Simply visit our website and look for the newsletter signup section, usually located at the bottom of the page. By joining our mailing list, you'll be the first to know about new arrivals, exclusive promotions, and special offers. Additionally, you can follow us on Instagram, Facebook, Pinterest, and TikTok for real-time updates and behind-the-scenes content. You can also check the new arrivals section on our website to see the latest products we have in store.

14. Do you offer gift packaging?

We take pride in presenting your orders in a cute and perfectly fitting package, making them ideal for gifting. Earrings are specially packaged in a beautiful pink pouch, adding an extra touch of elegance and making them perfect for gifting. Other products are carefully packaged in our standard yet attractive packaging to ensure they arrive safely and ready to delight. Please note that we do not include an invoice in the package, so the recipient won't see the cost of the items, allowing your gift to remain a delightful surprise. Instead, the invoice will be sent to you via email.

15. The product I want is out of stock. Will it be back?

We understand how disappointing it can be when a desired product is out of stock. While we strive to restock popular items as quickly as possible, availability can vary. We recommend subscribing to our newsletter and following us on social media for updates on restocks and new arrivals. Additionally, you are welcome to reach out to our customer service team via live chat for inquiries about specific product restocks.

16. I forgot to use my promo code. What can I do?

We understand how easy it is to forget a promo code during checkout. While we are unable to make adjustments to orders once they’re placed due to the high volume of inquiries we handle daily, we kindly encourage you to double-check and ensure all information, including promo codes, are entered correctly before finalizing your purchase. Keep an eye out for future promotions and don’t hesitate to use your code next time!

17. How can I carry your products in my retail store?

For more information on carrying our products in your retail store, please reach out to us at info@onehappystop.com with details about your business and store. We look forward to exploring the possibility of partnering with you. Thank you for your interest in showcasing our products at your retail location!

18. How should I care for my accessories?

We want your jewelry to be cherished staples in your collection! However, it's essential to note that fashion jewelry isn't designed for continuous wear.
To maintain the sparkle and minimize signs of wear, we recommend avoiding contact with liquids, perfumes, lotions, and perspiration as they can dull your pieces and cause them to wear more quickly. Handle your jewels with love and care, and they'll keep radiating brilliance for years to come!

19. How much weight can the personalized wedding hangers carry?

Our personalized wedding hangers are designed to be sturdy and can typically support up to 17/18 pounds. Most wedding gowns, even the heaviest ones, fall well within this weight limit, so you don't need to worry about the hanger's capability when hanging your precious gown.

20. I have metal sensitivities. Are your products hypoallergenic?

We understand the importance of metal allergies, and while we strive to provide quality products, we cannot guarantee that all our items are hypoallergenic. If you have specific metal allergies, we recommend purchasing our products at your own discretion. Buyer assumes any risk associated with potential allergic reactions. Thank you for your understanding.

21. Do you have a physical store location?

Currently, we do not have a physical store location. We operate exclusively online to bring you the best products directly to your doorstep. If you have any questions or need assistance, our customer service team is always here to help through email, live chat, or our contact form.

22. How do I contact customer service?

To reach our customer service team, you have the following options:

• Email: Contact us at info@onehappystop.com.
• Live Chat: Click the chat icon at the bottom right corner of the page for real-time support during business hours.
• Contact Form: Fill out the contact form located at the bottom of our website, and we will get back to you as soon as possible.