FAQ's

1. How can I place a personalized order?

Placing a custom order is easy! Simply browse through our listings and choose the customizable item that best suits your preferences. Once you’ve selected a listing, you’ll find options to personalize it with colors, sizes, and other details.

After making your selections, add the item to your cart. When you finish shopping, use the message box at checkout to provide the information required to personalize the item. If you have specific requests or unique ideas, you can also reach out to us directly through our chat system or email us at info@onehappystop.com to discuss a fully bespoke design. We’re here to make your wedding day even more special with a personalized touch!

 

2. How long does it take to process and ship orders?

At OneHappyStop, we strive to process and ship your orders promptly to ensure a smooth shopping experience. Due to the high volume of orders and to expedite the shipping process, we are unable to make adjustments or changes once an order is placed. Please review your order carefully before completing the purchase to ensure accuracy.

We typically process and ship orders within 1-2 business days (excluding holidays).

If your order hasn't shipped within the specified timeframe, please check your email for any missing order information.
It's important to note that if your order includes an item with missing information, the entire order will be shipped in full as soon as All items are ready for dispatch.

For any questions or concerns, feel free to reach out to us via chat or at info@onehappystop.com. We appreciate your understanding.

3. What currency are your prices in?

All our prices are in U.S. Dollars (USD).

4. Can I track my order?

Absolutely! Once your order has been shipped, you will receive a shipping confirmation email with a tracking link. Please allow a few days for the tracking information to become active. This link will allow you to monitor the progress of your package and stay updated on its delivery status.

5. Do you offer free shipping?

We offer FREE SHIPPING on ALL U.S. domestic orders of $35 or more.

For orders under $35, shipping costs are calculated at checkout based on your location and selected products.

Please note that some personalized or special items may not qualify for free shipping. Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

For international orders, shipping is always paid by the customer. International orders are not eligible for free shipping. Customers are also responsible for any customs duties, taxes, import fees, or additional charges that may apply upon delivery.

6. Do you offer international shipping?

7. Do international customers have to pay customs duties or import taxes?

Yes. International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges imposed by the destination country or carrier.

These charges are not included in the product price or shipping cost paid at checkout and may be collected by the carrier or local customs authorities before or upon delivery. OneHappyStop does not collect or pay these charges on behalf of the customer.

Please note that customs requirements and fees vary by country. OneHappyStop is not responsible for delays caused by customs processing.

8. Where do you ship from?

We ship all our products from Delray Beach, Florida, USA.

9. When will my order arrive?

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package.

Please keep in mind that delivery dates shown at checkout or provided by the shipping carrier are estimates and are not guaranteed by OneHappyStop. Processing time and shipping/transit time are separate, and carrier delays may occasionally occur.

If you are ordering for a wedding, event, birthday, trip, holiday, or any other specific date, we strongly recommend ordering well in advance and allowing extra time for possible shipping or customs delays.

OneHappyStop cannot guarantee arrival by a specific event or required date unless a delivery guarantee has been expressly confirmed by us in writing before the order is placed.

10. The tracking says my order arrived but I haven't received anything

If your tracking number indicates that your package has been delivered, but you haven't received it, we recommend taking the following steps:

* Verify the shipping address on your order is correct.
* Check for an attempted delivery notice slip.
* Double-check your area, including any hidden spaces where the package might be stored.
* Inquire with your neighbors or anyone in your residence to see if they accepted the package.
* Allow an additional 1-2 days, as, in rare instances, orders may be marked as delivered before actually arriving.

Please note that OneHappyStop is not responsible for lost or stolen packages once tracking shows delivered.

11. What is your return policy?

Eligible non-personalized items purchased within the USA may be returned within 30 days of delivery.

If you choose to use our prepaid return shipping label, a $7.95 USD return shipping fee will be deducted from your refund. By using the prepaid return label provided by OneHappyStop, you acknowledge and agree that this fee will be deducted from the amount refunded to you. Original shipping charges are non-refundable.

Returned items must be unworn, unused, unaltered, and in their original condition with all original tags and packaging. All original packaging and branded materials, including gift boxes, pouches, tags, and earring cards, must be included.

Personalized, customized, made-to-order, and special-order items are FINAL SALE and are not eligible for returns, exchanges, or refunds. Sale, clearance, and items specifically marked FINAL SALE are also not eligible for returns or refunds.

We do not offer direct exchanges. If you would like a different eligible item, size, color, or style, please return the original item according to our return policy and place a new order.

International orders are not eligible for returns or exchanges and are considered final sale.

All returns must be requested and approved before being shipped back. Please contact us at info@onehappystop.com to initiate an eligible return.

For complete details, please review our Return & Refund Policy.

12. Can I cancel or edit my order once it has been placed?

Once your order is placed, we are unable to make edits or cancellations. This includes modifications to items, quantities, shipping methods, and payment methods.
If you accidentally entered an incorrect address during checkout, please contact our Customer Support Team immediately after placing the order.

If your request is within our business hours, we may be able to assist you before your order is processed. It's important to note that our ability to make address changes is limited, and reaching out does not guarantee we can accommodate the request. We strongly recommend double-checking your shipping details before finalizing your order.

13. What should I do if I received a damaged/incorrect item?

Please inspect your order upon delivery. If an item arrives damaged, defective, or you receive the wrong item, please contact us at info@onehappystop.com as soon as possible and within 30 days of delivery.

Please include your order number, a description of the issue, and clear photos of the item, packaging, and any visible damage or defect. Additional photos or information may be requested in order to review your claim.

All claims are subject to review and approval. Depending on the circumstances, an approved claim may be resolved with a replacement, store credit, or refund. Submitting a claim does not automatically qualify an order for a refund, replacement, or store credit.

Please keep the item and its original packaging while your claim is being reviewed. Damage resulting from normal wear and tear, improper use, mishandling, alterations, or failure to follow product care instructions is not considered a product defect.

Personalized, customized, made-to-order, and final-sale items may still be reviewed if they arrive damaged, defective, or incorrect.

14. How can I stay updated on new products and promotions?

Staying updated on our latest products and promotions is easy! You can subscribe to our newsletter to receive regular updates directly to your inbox. Simply visit our website and look for the newsletter signup section, usually located at the bottom of the page. By joining our mailing list, you'll be the first to know about new arrivals, exclusive promotions, and special offers. Additionally, you can follow us on Instagram, Facebook, Pinterest, and TikTok for real-time updates and behind-the-scenes content. You can also check the new arrivals section on our website to see the latest products we have in store.

15. Do you offer gift packaging?

We take pride in presenting your orders in a cute and perfectly fitting package, making them ideal for gifting. Earrings are specially packaged in a beautiful pink pouch, adding an extra touch of elegance and making them perfect for gifting. Other products are carefully packaged in our standard yet attractive packaging to ensure they arrive safely and ready to delight. Please note that we do not include an invoice in the package, so the recipient won't see the cost of the items, allowing your gift to remain a delightful surprise. Instead, the invoice will be sent to you via email.

16. The product I want is out of stock. Will it be back?

We understand how disappointing it can be when a desired product is out of stock. While we strive to restock popular items as quickly as possible, availability can vary. We recommend subscribing to our newsletter and following us on social media for updates on restocks and new arrivals. Additionally, you are welcome to reach out to our customer service team via live chat for inquiries about specific product restocks.

17. I forgot to use my promo code. What can I do?

We understand how easy it is to forget a promo code during checkout. While we are unable to make adjustments to orders once they’re placed due to the high volume of inquiries we handle daily, we kindly encourage you to double-check and ensure all information, including promo codes, are entered correctly before finalizing your purchase. Keep an eye out for future promotions and don’t hesitate to use your code next time!

18. How can I carry your products in my retail store?

For more information on carrying our products in your retail store, please reach out to us at info@onehappystop.com with details about your business and store. We look forward to exploring the possibility of partnering with you. Thank you for your interest in showcasing our products at your retail location!

19. How should I care for my accessories?

We want your jewelry to be cherished staples in your collection! However, it's essential to note that fashion jewelry isn't designed for continuous wear.
To maintain the sparkle and minimize signs of wear, we recommend avoiding contact with liquids, perfumes, lotions, and perspiration as they can dull your pieces and cause them to wear more quickly. Handle your jewels with love and care, and they'll keep radiating brilliance for years to come!

20. How much weight can the personalized wedding hangers carry?

Our personalized wedding hangers are designed to be sturdy and can typically support up to 17/18 pounds. Most wedding gowns, even the heaviest ones, fall well within this weight limit, so you don't need to worry about the hanger's capability when hanging your precious gown.

21. I have metal sensitivities. Are your products hypoallergenic?

We understand the importance of metal allergies, and while we strive to provide quality products, we cannot guarantee that all our items are hypoallergenic. If you have specific metal allergies, we recommend purchasing our products at your own discretion. Buyer assumes any risk associated with potential allergic reactions. Thank you for your understanding.

22. Do you have a physical store location?

Currently, we do not have a physical store location. We operate exclusively online to bring you the best products directly to your doorstep. If you have any questions or need assistance, our customer service team is always here to help through email, live chat, or our contact form.

23. How do I contact customer service?

To reach our customer service team, you have the following options:

• Email: Contact us at info@onehappystop.com.
• Live Chat: Click the chat icon at the bottom right corner of the page for real-time support during business hours.
• Contact Form: Fill out the contact form located at the bottom of our website, and we will get back to you as soon as possible.