Return Policy

Note that all Black Friday, Cyber Week, and End of Year sales are final.

WHAT ARE YOUR RETURN POLICIES?

For eligible returns within the USA, a return shipping label will be provided for a fee of $7.95 USD. Returns can be initiated within 30 days. If you choose an exchange or store credit, a complimentary return label will be supplied. Please note that we do not accept international returns. Any additional shipping costs and fees for returning your package are the responsibility of the customer. All shipping charges from your original order are non-refundable, with no exceptions.

All original packaging, including branded materials like gift boxes, pouches, tags, and earring cards, must be included with your return. Please pack with care. We reserve the right to refuse returns on items that have been worn, stained, or altered in any way.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@onehappystop.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@onehappystop.com.

DAMAGED ITEMS

We understand how disappointing it can be to receive a damaged item. Despite our careful inspection and secure packaging, occasional damages or defects can occur during shipment out of our control. Please inspect your order upon reception and contact us immediately if the item is defective, at info@onehappystop.com with your order number and photos of the damage.


Our team will promptly assess the issue and guide you on the best course of action to rectify it. Please be aware that we are unable to accept damage claims beyond 30 days from the date you received your order. Additionally, damages resulting from wear and tear or mishandling fall outside our policy.


We appreciate your understanding and are committed to ensuring you have a positive experience with our products.



EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, such as custom products (special orders or personalized items) and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

If you wish to exchange a qualifying item, please contact us via email at info@onehappystop.com within 30 days of your purchase to initiate the exchange process. Upon contacting us, you will receive a complimentary return shipping label. Once we receive the returned item, we will ship out the new item.

Please note the following regarding exchanges:

  • If the new item is priced lower than the original, the price difference will not be refunded.
  • If the new item is priced higher than the original, you will be required to pay the difference.


SHIPPING INSTRUCTIONS

We do not accept packages shipped with DHL, FedEx, UPS, or any other couriers. Packages incurring duties, customs, or handling fees will not be accepted. If you are shipping from the USA, please use USPS (United States Postal Service). Provided return labels expire within 7 days, so please bring your package to a postal outlet within that time frame.

RETURN PROCESSING TIMELINES

Returns from the USA: US returns are sent to Delray Beach, Florida, where we will process your return. The entire return process takes an estimated 2-3 weeks from when you ship it to when your return is processed.

International Returns: Not Accepted.

REFUNDS

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@onehappystop.com.

Last updated: July 31st, 2024