Return Policy

Note that all Black Friday, Cyber Week, and End of Year sales are final.

WHAT ARE YOUR RETURN POLICIES?

For eligible returns within the USA, returns may be initiated within 30 days of delivery. If you choose to use our prepaid return shipping label, a $7.95 USD return shipping fee will be deducted from your refund. By using the prepaid return label provided by OneHappyStop, you acknowledge and agree that this $7.95 fee will be deducted from the amount refunded to you. Original shipping charges are non-refundable. We do not accept international returns.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unaltered, and with all original tags and packaging. All original packaging and branded materials, including gift boxes, pouches, tags, and earring cards, must be included with your return. Items that are worn, stained, damaged, altered, or missing original packaging may not be accepted.

Personalized, customized, made-to-order, and special-order items are FINAL SALE and are not eligible for returns, exchanges, or refunds. This includes items personalized with names, dates, titles, monograms, custom text, or other customer-requested customization.

To start an eligible return, please contact us at info@onehappystop.com. Returns must be requested and approved before being sent back. If your return is accepted, we will provide return instructions and, if requested, a prepaid return shipping label. The $7.95 USD return shipping fee will be deducted from your refund when our prepaid label is used. Items sent back without first requesting and receiving return authorization will not be accepted.

A receipt or proof of purchase may be required to complete your return.

DAMAGED ITEMS

Please inspect your order upon delivery. If an item arrives damaged, defective, or you receive the wrong item, please contact us at info@onehappystop.com as soon as possible and within 15 days of delivery. Please include your order number, a description of the issue, and clear photos of the item, packaging, and any visible damage or defect.

We will review your claim and determine the appropriate resolution. Depending on the circumstances, this may include a replacement, store credit, or refund. Additional photos or information may be requested to process your claim.

Items must be kept in their original condition while the claim is being reviewed. Damage resulting from normal wear and tear, improper use, mishandling, alterations, or failure to follow product care instructions is not considered a product defect.

Personalized, customized, made-to-order, and final-sale items are still eligible for review if they arrive damaged, defective, or incorrect.

We appreciate your understanding and are committed to ensuring you have a positive experience with our products.

EXCEPTIONS / NON-RETURNABLE ITEMS

Personalized, customized, made-to-order, and special-order items are FINAL SALE and cannot be returned, exchanged, or refunded. This includes items personalized with names, dates, titles, monograms, custom text, or other customer-requested customization.

Sale, clearance, and items specifically marked FINAL SALE are also not eligible for returns or refunds.

Final-sale items that arrive damaged, defective, or incorrect may still be eligible for review under our Damaged or Defective Items policy above.

EXCHANGES

We do not offer direct exchanges. If you would like a different eligible item, size, color, or style, please return the original item in accordance with our return policy and place a new order for the desired item.

If you use our prepaid return shipping label to return the original item, the $7.95 USD return shipping fee will be deducted from your refund as described above. The new order will be processed and shipped separately and will be subject to the shipping rates applicable at the time of purchase.

Personalized, customized, made-to-order, special-order, sale, clearance, and FINAL SALE items are not eligible for return or exchange.

SHIPPING INSTRUCTIONS

All returns must be authorized by OneHappyStop before being shipped. If you choose to use our prepaid return shipping label, a $7.95 USD return shipping fee will be deducted from your refund.

Please follow the return shipping instructions provided with your approved return. Items sent to us without prior return authorization may not be accepted. OneHappyStop is not responsible for return packages shipped using a label or shipping method not provided or approved by us.

RETURN PROCESSING TIMELINES

Returns from the USA: Once your return is delivered to us, please allow up to 5–7 business days for your return to be inspected and processed. You will receive an email notification once your return has been processed.

International Returns: We do not accept returns or exchanges on international orders. All international sales are final.

If you believe your order arrived damaged, defective, or incorrect, please contact us in accordance with our Damaged or Defective Items policy above. All claims are subject to review and approval and do not automatically qualify for a refund, replacement, or store credit

REFUNDS

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method.

If you used a prepaid return shipping label provided by OneHappyStop, the $7.95 USD return shipping fee will be deducted from your refund. Original shipping charges are non-refundable.

Please allow up to 10 business days for the refund to appear on your original payment method after it has been issued. Processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your refund was approved, please contact us at info@onehappystop.com.

Last updated: September 27, 2026